Refund Policy

Last updated:

At Bizatos, we strive to provide the best AI chatbot services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions regarding refunds for our subscription services.

1. Subscription Refunds

Our services are provided on a subscription basis with recurring monthly or yearly payments. Refund eligibility depends on the following circumstances:

  • Monthly Subscriptions: Refund requests must be made within 7 days of the initial subscription purchase or renewal.
  • Yearly Subscriptions: Refund requests must be made within 14 days of the initial subscription purchase or renewal.
  • Trial Period: No refund is required for the trial period as it is free of charge.

2. Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

  • The refund request is made within the applicable time period mentioned above
  • The request is made before the end of your current billing period
  • You have not violated our Terms of Service
  • The refund request is made for a valid reason, such as:
    • Service not meeting your expectations after reasonable use
    • Technical issues that we cannot resolve
    • Billing errors or duplicate charges

3. Non-Refundable Items

The following are not eligible for refunds:

  • Services used beyond the refund eligibility period
  • Custom development work that has already been completed and delivered
  • Subscriptions cancelled after the refund period has expired
  • Charges for additional services, features, or usage beyond your plan limits
  • Fees associated with payment processing or currency conversion

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us at contact@bizatos.com or through your account dashboard
  2. Include your account email address and subscription details
  3. Provide a brief explanation of the reason for your refund request
  4. Include any relevant documentation or screenshots if applicable

We will review your request and respond within 5-7 business days.

5. Refund Processing

Once your refund request is approved:

  • Refunds will be processed within 10-14 business days
  • The refund will be issued to the original payment method used for the purchase
  • If the original payment method is no longer available, we will work with you to find an alternative refund method
  • You will receive an email confirmation once the refund has been processed
  • Your subscription will be cancelled immediately upon refund approval

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

  • If you have used a portion of your subscription period
  • If custom development work has been partially completed
  • For yearly subscriptions where a significant portion of the subscription period has passed

Partial refund amounts will be calculated on a pro-rata basis based on the unused portion of your subscription.

7. Chargebacks

If you initiate a chargeback or dispute with your payment provider:

  • We reserve the right to suspend or terminate your account immediately
  • We will investigate the chargeback and provide evidence to your payment provider
  • If the chargeback is found to be invalid, you may be responsible for any fees associated with the dispute
  • We encourage you to contact us directly to resolve any billing issues before initiating a chargeback

8. Cancellation vs. Refund

It's important to understand the difference between cancellation and refund:

  • Cancellation: Cancelling your subscription stops future charges, but does not provide a refund for the current billing period. Your access continues until the end of the current billing period.
  • Refund: A refund returns the payment for the current or previous billing period and terminates your access immediately upon approval.

You can cancel your subscription at any time through your account dashboard without requesting a refund.

9. Disputes and Appeals

If your refund request is denied, you have the right to:

  • Request a review of the decision by contacting our support team
  • Provide additional information or documentation to support your request
  • Escalate the matter to our management team for further consideration

We are committed to fair and transparent resolution of all refund requests.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Refund Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us: